Tel: +387 33 272 270   |   Fax: +387 33 272 271   |   Trampina 8,  71000 Sarajevo   |   [email protected]

    How to Complain

    HOW TO COMPLAIN ABOUT PRINT AND ON-LINE MEDIA REPORTING

    PUBLIC HAS RIGHT ON ACCURATE AND PROFESSIONALLY PRESENTED INFORMATION

    In accordance with principles of self-regulation for print and on-line media, the active role of citizens, press readers, and web portals visitors, in raising professional standards of print and on-line media reporting, is essential and most valuable. By making a complaint on unprofessional or incompletely presented information in the press and on-line media, discontinuity or disrespect of the BiH Press Code, citizens and journalists fight together for accurate and legitimate information, thus protecting freedom of media and informing, freedom of speech and their right to truth.

    The Press Council in Bosnia-Herzegovina is your mediator for print and on-line media in B&H


    How to complain?

    - Send a letter of complaint about an item in a newspaper or a magazine which you believe breaches an article of the Press Code, asking for publishing of a denial, additional information, correction or apology.

    - At the same time, send your reaction to the Press Council's Secretariat, with explanation and precise information where and when the article in question was published. If possible, send us the copy of the article in question.

    - We accept only complaints received within one month for dailies and web portals, or two months for weeklies, after publishing the article in question, or editor's reply to complaint directly sent to journalist or publication in question.

    What will happen next?

    - The Press Council's Secretariat shall contact the publication in question, and if necessary, send a copy of your letter to Editor in Chief, asking for his/her comment and explanation, trying to successfully resolve your case by mediation and publishing of your reaction.

    - If a resolution on publishing your reaction or denial is not possible, the Secretariat shall forward your case to the Complaints Commission, consisted of 9 members, representative of newspaper publishers, journalists and representatives of public, citizens of B&H.

    Members of the Complaints Commission shall analyse the article in question, your reaction, Editor's professional explanation and make an adjudication based on generally accepted standards of the B&H Press Code. Adjudication is reached by consensus.

    How to send a complaint:

    - Via regular post at the address of the Secretariat
    - Via e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
    - Via fax: 033 272 271

    It is very important to send us your address and telephone number as these are needed for the communication of the Secretariat with you during case resolving.

    Call us if you have any additional question or visit us:

    Address: Sarajevo, Trampina 8

    tel: + 387 33 272 270 tel/fax: + 387 33 272 271

    We are here for you, welcome!

    CONTACT US

    Vijeće za štampu u BiH
    Trampina 8
    71000 Sarajevo
    Bosna i Hercegovina

    Tel: +387 33 272 270
    Fax: +387 33 272 271
    E-mail: [email protected]
    Web: www.vzs.ba

    © 2017 Vijeće za štampu u Bosni i Hercegovini. All Rights Reserved. Website realizovan sredstvima Misije OSCE-a u BiH, NED i UNESCO / EC.